Nortel Norstar BCM Meridian Service & Sales
Nortel Networks® Business Communications Manager offers a Stand-Alone Solution for Converged Voice and Data
Networking. Nortel Networks has stepped up to the plate offering the latest in IP Telephony Technology. The Business
Communications Manager is an All-In-One Device that is an affordable solution to migrating your existing traditional
telephony (Meridian and Norstar) and merging it with IP enabled technology.
Nortel Networks® Business Communication Manager grows as your business grows by offering exceptional service. The
BCM VoIP Phone Systems supports numerous features such as Unified Messaging (Voice, Fax, and E-Mail), Universal
Internet Access with Triple DES for Virtual Private Networks (VPNs), Call Center, Automated Attendant, Voice Messaging,
Interactive Voice Response (IVR), and many more. The BCM supports IP Telephony in hybrid digital / IP and Pure IP
Environments including Wireless IP Telephony. Nortel Networks® Business Communications Manager is the Choice
Integrated Solution that is Truly Convenient, Portable, and Flexible for the Future of your Business.
|Norstar Integrated Communications Systems offer a portfolio of telephone/key
systems, with solutions for small-to-medium businesses and branch offices, and is
expandable from 1 to 248 ports. Every Norstar Integrated Communications System (ICS)
is a fully digital platform that brings all of your communications together right at your
desktop - including fax, e-mail, computer, and telephone.
Designed for growing businesses, the Norstar Compact Integrated
Communications System (CICS) offers from 4 to 8 lines and 8 to 24 telephone
extensions. It supports all Norstar and Business Series telephones, including
fully-featured digital functions with LCD and soft keys. Easily add Norstar
applications, such as voice mail, automated attendant, computer telephony
integration (CTI), and automatic call distribution (ACD).
Norstar MICS Service & Sales
Norstar CICS Service & Sales
Nortel T7316e phone
Nortel T7208 phone
|CICS System with M7310 Telephones
•Modular ICS Core Unit supports 32 station ports
•Allows growth up to 272 ports in various combinations of lines and expansion levels
•Supports Analog Station Modules for the the addition of analog single line devices (e.g. single line telephones, fax, modem, etc.)
•Supports ISDN-BRI, PRI, and T1 digital services as well as point-to-point communications and private networking between locations
•Compatible with voice messaging, unified messaging, digital networking, and enhanced call centers
•Compatible with all Norstar M7xxx and T7xxx Business Series Terminals
•Basic control unit configured for 0 lines and 32 station ports providing flexibility to add analog or digital line/trunk cards
•MICS 7.1 Release Software Included (please call if you need older software solutions)
Features on the 7 Release:
•Enhanced ATA2 is the ONLY ATA compatible with MICS 6.1 and later software.
•All NRU's, Fast RAD, VMI and CTA's are compatible with MICS 6.1 and later software.
•SMDR6 is compatible with MICS 6.1 and later software.
•The MCDN networking key code is compatible with 6.1 and later software which will enable you to network and share a voicemail and 2 MICS
systems. One key code required on each end.
•Digital/analog telephone support on station modules installed in ports 13 and 14 on a mega system (MICS-XC software). In previous releases, these
ports only supported Companion functionality
•SWCA Enhancements - Added in the system configuration: Under Capabilities SWCA call group allows you to assign SWCA codes to telephones
that do not have call appearance indicators, such as the Digital Mobility phone or the 7000 and 7100 digital phones.
•Digital Mobility System - Version 7 now compatible with the Nortel Networks Digital Mobility system.
•All norstar phones are compatible with MICS 7 software.
Nortel Norstar M7208 phone
Norstar M7310 phone
Norstar M7324 phone
The Norstar M7100 single-line telephone delivers dependable functionality to users or areas with low usage
requirements, like lobbies and break-rooms.
Single line telephone
1 programmable memory button and 1 programmable feature button
1 line by 16 character LCD display
Norstar M-72 basic telephone is ideal for users who need access to just a few lines, programmable features, and
autodial numbers. It is well-suited for areas with shared telephones like manufacturing plants, retail departments, or
Provides up to 6 lines
8 programmable buttons
1 line by 16 character LCD display
The Norstar M7310 is a full-featured telephone designed for users with more extensive calling and call handling
10 programmable line/feature buttons
12 dual-function memory buttons provide quick access to 24 additional features or auto-dials
2-line by 16-character LCD display with softkeys
Can be expanded with Norstar Busy Lamp Field (BLF)
The Norstar M7324 supports a combination of up to 24 lines, features, and autodials
Central Answering Position (CAP) has 48 progammable buttons with LCD indication. Two CAPs can be added to this
terminal, providing a maximum total of 120 programmable buttons (Station Auxiliary Power Supply required)
Includes 2-line, 16 character-per-line LCD window with 3 soft keys
Enhances productivity through hands-free operation and volume control bar
Compatible with Norstar and Business Communication Manager systems
The Nortel T7208 Supports up to 6 lines and 8 programmable memory buttons with LCD indicator
Tilt-display with integrated Visual Ring/Message Waiting Indicator
Audio control center
The Nortel T7316E can be deployed anywhere as a feature-rich standalone solution; or, by adding the T24 Key
Indicator Module, as a Central Answering Position for efficient call routing.
Integrated busy lamp field/Direct station select: Increases customer satisfaction while improving operator efficiency by
utilizing multi-segment icons for accurate and efficient routing of customer inquiries.
The Nortel T7316E + T24 Key Indicator Module replaces the M7324 + CAP combination.
System powered by Business Communications Manager (BCM) or Norstar CICS/MICS - no auxiliary power needed.
Can attach up to 4 T24 KIM to T7316E.
Compatible with BCM R3.5 or CICS/MICS R6.1.
|Business Communications Manager 50
The affordable Business Communications Manager 50, scaled for small sites, comes pre-loaded with hundreds of features and a full suite of integrated applications. As
your business grows and its needs evolve, you can activate more capabilities just by entering a key code.
One of the Industry’s Largest Portfolio of Telephony Features: More than 200+ in all — lets you process calls with exceptional reliability, efficiency and flexibility. You can be
sure that all callers receive prompt, professional treatment. Employees enjoy convenience, productivity and control features that reduce phone tag and frustration. For
example, the system can put a call on hold to page a person, who can then pick up the call from any extension.
Enables callers to leave important information on a mailbox for a selected user, department or groups of users. The system adds call information, such as calling line ID,
time and date of the call and priority level. Employees can record their own personalized greetings and enjoy password-protected access to their messages from
anywhere. Mailboxes are virtually unlimited, as the Business Communications Manager 50 provides 100 hours of message storage.
Answers calls 24 hours a day with your personalized greetings and routes calls to the right people, departments or voice mailboxes — according to time of day, day of
week, holiday schedule and calling line ID. The routing logic can include multiple levels, so callers can self-direct to exactly the right destination. Unified Messaging:
Converges voice, fax and email messages onto users’ PCs or laptops, to be managed by one standard application, such as Microsoft Outlook or Exchange. This
convenience can be a real time-saver, especially for users with heavy call volume.
Convergence of Services over IP:
Supports powerful new e-business applications that improve operations and customer service, cost-effectively extend network services to remote workers, increase
portability, simplify moves and changes, and eliminate toll charges for site-to-site calls.
Universal Internet Access:
Gives authorized users access to the company intranet or the Internet. Optional security features — such as authentication, encryption, firewall and virtual private
networks (VPNs) — provide safe connectivity among business sites and for mobile or home-based employees.
Distributes incoming calls among up to 10 active agents or designated employees, to create an order desk, reservations department, customer service group or technical
support center. Calls can flow into two queues aligned with agent skills, so callers have an express lane to the right destination, and agents can give the best possible
Computer Telephony Integration (CTI):
Enables you to use third-party, PC-based applications to control telephone services, such as a click-to-call company directory or automatic screen “pops” of a customer’s
account status alongside a customer’s call. It’s simple to activate, set up and manage these applications from any workstation that has LAN or Web access, using a
standard management application called Element Manager and “Start up Profile”.
Business Communications Manager 50
|Business Communications Manager 450
The Business Communications Manager
450 offers powerful applications and
features that reduce operating costs,
enhance employee productivity and
increase customer satisfaction. Let’s
have a closer look at how the Business
Communications Manager 450 can help
increase operational efficiencies by:
• Moving to VoIP and saving up to 40
percent on wide area network costs;
securely transmit voice and fax calls
while avoiding long distance charges
and capitalizing on advanced applications
and conferencing capabilities.1
Did you know?
You can switch from a Norstar to the Business Communications Manager
platform and keep up to 70 percent of your investment (telephony equipment,
phones, fiber trunk modules and station modules).
Why choose Business Communications Manager 450?
High capacity: Supports up to 100 users with the base model — any mix — and up to 300 users with the new
pluggable Capacity Expansion Card (CEC).
Operability: Several significant operability enhancements build upon a solid foundation established by the Business
Communications Manager 50 Release 3.0. Some of the key improvements include new capabilities for Business
Element Manager that make the initial installation and ongoing management easier, new GUI-based System Reset
and Reboot Optimization functions, and a comprehensive task-based Troubleshooting Guide for all
operations on the Business Communications Manager system.
Simplified hardware platform: New Business Communications Manager hardware components, including the
Base Function Tray (BFT), Chassis Interface Board (CIB) and Capacity Expansion Card (CEC), simplify installation,
connectivity and expandability.
Unified communications features: Impressive suite including Unified Messaging, Message Forwarding, Computer
Telephony Integration (CTI), Intelligent Contact Center (ICC), Meet-Me Conferencing (MMC) and interoperability with
third-party applications. Studies have shown impressive results from unified communications implementations:2
> 178% return on investment > 30% reduction in mobile costs
> 20% reduction in conferencing costs > 18% increase productivity
• Centralizing and simplifying administration,
configuration and management
across your multiple sites with the
Nortel Network Configuration Manager
• Template-based sets provisioning makes
it easier to program phones by reusing
existing profiles across a network of
Business Communications Managers,
dramatically reducing your phone setup
time by more than 50 percent.
• Taking advantage of the system reset
function to enable system restoration
to the default factory setting using a
simplified reset logic.
• Consulting the comprehensive suite
of technical guides, developed using
the Modular Task-Based Information
(MTBI) standard, when executing
procedures in the operation of your
Business Communications Manager.
BCM 450 VOIP